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My accounts
Do I need an account to place an order?
No, you can check out as a guest. However, creating a KHAAZI account lets you track orders, save your addresses, and enjoy a faster checkout experience.
How do I create a KHAAZI account?
Click the Account icon at the top of the website, select Create Account, enter your details, and you're ready to start shopping.
I forgot my password. What should I do?
Click "Forgot Password" on the login page, enter your email address, and we'll send you a link to reset your password.
How can I update my personal or shipping information?
Log in to your KHAAZI account and visit My Account to update your name, email, password, or shipping address at any time.
Where can I check my order history?
Sign in to your KHAAZI account and open the Orders section to view your order history, order status, and tracking information.
My Orders
Can I change my delivery address after placing an order?
If your order has not been processed yet, please contact our support team as soon as possible. We'll do our best to update your delivery address.
Will I receive an order confirmation?
Yes. Once your order is placed successfully, you'll receive a confirmation email with your order details.
What happens if my order is delayed?
While we strive to deliver on time, unexpected delays may occur. If your order takes longer than expected, please contact our support team for an update.
Can I order multiple items in one shipment?
yes. If all items are available, we'll ship them together whenever possible.
What should I do if I receive the wrong item?
If you receive an incorrect product, please contact us within 7 days of delivery with photos, and we'll arrange a replacement or exchange.
Can I reorder a previous purchase?
Yes. Log in to your KHAAZI account, open your order history, and reorder your favorite items if they are still available.
What if an item in my order is out of stock?
If an item becomes unavailable after your purchase, we'll notify you immediately and offer a replacement, store credit, or a full refund.
Can I request gift packaging for my order?
If gift packaging is available, you can select the option during checkout before completing your purchase.
Why was my order cancelled?
Orders may be cancelled due to payment issues, incorrect information, or stock availability. If this happens, our team will contact you with the details.
Payments
What payment method do you accept?
We currently accept Cash on Delivery (COD) for all eligible orders. Payment is made when your order is delivered.
Is Cash on Delivery available across Pakistan?
Yes. Cash on Delivery is available in most cities across Pakistan. Availability may vary for certain remote locations.
Delivery
How long does delivery take?
Orders are usually delivered within 3–7 business days, depending on your location.
Do you offer free delivery?
Free delivery may be available during special promotions or on qualifying orders. Any applicable shipping charges will be shown at checkout.
Can I track my shipment?
Yes. Once your order has been dispatched, you'll receive a tracking number via email or SMS to track your delivery.
What happens if I miss my delivery?
If you're unavailable at the time of delivery, the courier will usually attempt another delivery or contact you to arrange a suitable time.
Do you deliver nationwide?
Yes. KHAAZI delivers to most cities and towns across Pakistan. Delivery times may vary depending on your location.
Security
How does KHAAZI protect my personal information?
We use secure encryption and trusted technologies to help protect your personal information during your shopping experience.
Can I shop safely on the KHAAZI website?
Yes. Our website uses secure connections to keep your personal information and order details protected.
Will my personal information be shared with third parties?
No. We do not sell or share your personal information with third parties except when required to process your order or comply with legal obligations.
How can I keep my KHAAZI account secure?
Use a strong password, keep your login details private, and sign out of your account when using a shared or public device.
What should I do if I notice suspicious activity on my account?
If you notice any unusual activity, change your password immediately and contact our customer support team so we can help secure your account.
Exchanges
What items are eligible for exchange?
Items can be exchanged within 7 days of delivery if they are unworn, unwashed, unused, and returned with their original tags and packaging. Exchanges are subject to stock availability.
Can I exchange my item for a different size or color?
Yes. You may request an exchange for a different size or available color. If your preferred option is unavailable, our support team will help you choose an alternative.
How do I request an exchange?
To request an exchange, contact our customer support with your order number, reason for the exchange, and clear photos (if applicable). Our team will guide you through the process.
Are sale or discounted items eligible for exchange?
Yes. Sale items can be exchanged only if they have a manufacturing defect or if an incorrect item was delivered. Size or preference-based exchanges for discounted products may not be available.
What if I receive a damaged or incorrect product?
If you receive a damaged, defective, or incorrect item, please notify us within 48 hours of delivery. Once verified, we'll arrange an exchange at no additional cost.
Couldn't find your answer?
We're here to help. If you couldn't find the information you were looking for, please reach out to us directly. Our team is eager to assist you.