Privacy policy

Refund Policy — KHAAZI

Last updated: [7/13/2026]

Your satisfaction is our priority. If you're not happy with your purchase, please read the policy below.

1. Return Eligibility

  • Return requests must be submitted within [15] days of order delivery.
  • Items must be unused, unwashed, and in their original tags/packaging.
  • Sale/discounted items are [eligible / not eligible] for return — decide your policy and fill this in.

2. Non-Returnable Items

The following items cannot be returned:

  • Innerwear / undergarments (for hygiene reasons)
  • Customized or made-to-order items
  • Items that have been used or damaged by the customer

3. How to Request a Return

  1. Contact us at [Khaazi.co@gmail.com] or [+92 325 9737272] with your order number.
  2. We will review your request and send you return instructions.
  3. Securely pack the item and send it to the provided address.

4. Refund Process

  • Once the item is received and inspected, the refund will be processed within [15] business days.
  • Refunds may be issued to the original payment method or as store credit, based on customer preference (where applicable).
  • Shipping charges (if applied) are non-refundable, unless the item was defective or incorrect.

5. Exchanges

  • If you need a different size or color, submit your exchange request along with the return.
  • Exchange availability depends on stock.

6. Damaged or Wrong Items

If you receive a damaged, defective, or incorrect item:

  • Contact us within [15] days with photos of the item.
  • We will provide a replacement or full refund at no extra charge.

7. Cash on Delivery (COD) Refunds

If the order was placed via COD, the refund will be processed via bank transfer or store credit (bank details will be collected from the customer).

8. Contact Us

For any refund or return-related queries:

  • Email: [Khaazi.co@gmail.com]
  • Phone/WhatsApp: [+92 325 9737272]
  • Website: https://khaazi.com

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